Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

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التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Balambigai Balakrishnan
التنسيق:	أطروحة كتاب
اللغة:	English
منشور في:	2005.
الموضوعات:	Call centers > Evaluation > Statistical methods. Queuing theory > Statistical methods.
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

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