Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

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書目詳細資料
主要作者:	Balambigai Balakrishnan
格式:	Thesis 圖書
語言:	English
出版:	2005.
主題:	Call centers > Evaluation > Statistical methods. Queuing theory > Statistical methods.
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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