Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

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书目详细资料
主要作者:	Balambigai Balakrishnan
格式:	Thesis 图书
语言:	English
出版:	2005.
主题:	Call centers > Evaluation > Statistical methods. Queuing theory > Statistical methods.
标签:	添加标签没有标签, 成为第一个标记此记录!

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