Trust based relationship in services marketing : an investigation on the life insurance industry in Indonesia /

Trust based relationship in services marketing : an investigation on the life insurance industry in Indonesia /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Farida Jasfar
التنسيق:	أطروحة كتاب
اللغة:	English
منشور في:	2007.
الموضوعات:	Insurance, Life > Indonesia. Customer relations > Indonesia. Customer loyalty > Indonesia.
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Determinants of international Muslim tourists’ empowerment and attitude, and their impact on loyalty
بواسطة: Ab Hamid, Siti Halimah
منشور في: (2018)

Mediating effects of consumer trust, consumer commitment and customer satisfaction, in buyer-seller relationships: an investigation of auto service centers in Indonesia /
بواسطة: Jasfar, Farida
منشور في: (2001)

Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /
بواسطة: Chong, Hui Ling
منشور في: (2008)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
بواسطة: Aldaihani, Faraj Mazyed Faraj
منشور في: (2021)

The mediating role of customer satisfaction towards customer loyalty in the motor takaful industry in Malaysia /
بواسطة: Lim, Ka Bian
منشور في: (2016)

Intervening role of loyalty reward programs and E-word-of-mouth on smartphone brand loyalty in Malaysia
بواسطة: Mohammadi, Alireza
منشور في: (2019)

Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
بواسطة: Lee, Hou Fei
منشور في: (2013)

The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
بواسطة: Toelle, Sulistyawati
منشور في: (2006)

Words of the ancestors, words for survival : marginality, emotion and the power of magical words among the Petalangan of Riau, Indonesia /
بواسطة: Kang, Yoonhee
منشور في: (2002)

The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
بواسطة: Maria Abdul Rahman
منشور في: (2014)

Adaptasi sosiobudaya orang laut di Kecamatan Tanah Merah Kabupaten Indragiri Hilir, Riau, Indonesia /
بواسطة: Wahab, Sitti Rahmah
منشور في: (2016)

Strategi orang Dayak dalam mempertahankan hak Ulayat tradisionalnya: Kajian Kasus Desa Sape dan Tunggul Boyok, Sanggau,Kalimatan Barat/
بواسطة: Isbat
منشور في: (2003)

Perdebatan kaum tua dan kaum muda di Minangkabau dalam beberapa masalah pemikiran Islam /
بواسطة: Amin, Saidul

Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention /
بواسطة: Che Aniza Che Wel
منشور في: (2009)

Market orientation, service quality and business performance of hotels in Klang Valley of Malaysia / Muhammad Bonnie Lopez
بواسطة: Lopez, Muhammad Bonnie
منشور في: (2010)

Power-trust-commitment in relationship marketing /
بواسطة: Soetomo, Harsini
منشور في: (2001)

Perception of life insurance as a form of financial planning /
بواسطة: Mohd. Swalitan Abdullah
منشور في: (1999)

The moderating effect of brand trust on the relationship between customer brand engagement and brand loyalty for local car brands in Malaysia / Nurul Aqmar Zaidun
بواسطة: Zaidun, Nurul Aqmar
منشور في: (2021)

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
بواسطة: Tan, Hui Lee
منشور في: (2010)

The effect of a market orientation on business performance in the Indonesian lodging sector /
بواسطة: Karjantoro, Handoko
منشور في: (2001)

Adat istiadat perkahwinan orang Melayu lama di Melaka / Norizawati Mamat @ Yusof
بواسطة: Mamat @ Yusof, Norizawati
منشور في: (2000)

Adat perkahwinan tradisional Melayu Melaka / Shahhidah Jaafar
بواسطة: Jaafar, Shahhidah
منشور في: (2002)

Mengkaji unsur-unsur semiotik dari perspektif keIslaman yang terdapat di dalam seni persembahan tabuik : satu analisis seni persembahan ritual Melayu Minang Pariaman /
بواسطة: Lena Farida Hussain Chin
منشور في: (2008)

Role of brand personality and consumer brand identification on hypermarket brand evaluation and loyalty development among Malaysian customers
بواسطة: Nikhashemi, Seyed Rajab
منشور في: (2015)

The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain
بواسطة: Mat Husain, Nur Hafizah
منشور في: (2015)

Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
بواسطة: Sarker, Md Moniruzzaman

The relationship between service quality and students satisfaction / Muhammad Luqman bin Mohamad Nordin
بواسطة: Mohamad Nordin, Muhammad Luqman
منشور في: (2018)

Implementation of customer service system using three-tier architecture / Nursabrina Amran
بواسطة: Amran, Nursabrina
منشور في: (2015)

Labuhan Deli : organisasi sosial sebuah komuniti Melayu di Sumatra Utara, Indonesia
بواسطة: Chalida Fachruddin
منشور في: (1998)

Pembentukan identiti etnik di Indonesia : kajian kes identiti Dayak dan perubahan menjadi Melayu di Kalimantan Barat /
بواسطة: Zainuddin Isman
منشور في: (2010)

Ritual menghanyutkan lancang di Kuantan Singingi Provinsi Riau /
بواسطة: Juswandi, S. S.
منشور في: (2011)

Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan
بواسطة: Md Sahlan, Mohammad Nur Asyraf
منشور في: (2017)

Evaluating service quality of Total Hospital Information System (THIS): a case study at Hospital Sungai Buloh / Nurul Azilah Jalil
بواسطة: Jalil, Nurul Azilah
منشور في: (2015)

Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan
بواسطة: Mohd Hassan, Mohd Najmuddin
منشور في: (2004)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
بواسطة: Kasiri, Leila Agha
منشور في: (2015)

The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli
بواسطة: Sadli, Abdullah
منشور في: (2002)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
بواسطة: Ramli, Suriana
منشور في: (2017)

Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
بواسطة: Mohamad, Siti Nuurul Fatihah
منشور في: (2008)

The implementation of Total Quality Management (TQM) in oil and gas industry in Indonesia /
بواسطة: Ciptono, Wakhid Slamet
منشور في: (2011)

Community perception of the rural landscape heritage conservation / Siti Marlamah Mazehan
بواسطة: Mazehan, Siti Marlamah
منشور في: (2014)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group