Customer value and CRM performance for online store : Chinese online share trading market /

Customer value and CRM performance for online store : Chinese online share trading market /

Saved in:

Bibliographic Details
Main Author:	Tan, Hean Seng
Format:	Thesis Book
Language:	English
Published:	2007.
Subjects:	Internet marketing > Malaysia. Customer relations > Malaysia > Management.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Customer participation in value creation in internet-based self-service technology (ISST) environment /
by: Amrul Asraf Mohd Any
Published: (2011)

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
by: Tan, Hui Lee
Published: (2010)

Publishing business expansion to Asia through online marketing strategies /
by: Lo, Hooi Seng
Published: (2008)

Customers' heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab
by: Bouthahab, Iman Elsalehin
Published: (2012)

Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan
by: Mohd Hassan, Mohd Najmuddin
Published: (2004)

Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
by: Sim, Chin Ming
Published: (2008)

Consumer response to marketing communications /
by: Pang, Shell Lee
Published: (2009)

Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
by: Ng, Oy Lin
Published: (2010)

CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /
by: Nor Hapiza Mohd Ariffin
Published: (2010)

Evaluating usability of nova Customer Relationship Management (CRM) system in Telekom Malaysia / Muhammad Ashraf Ahmad Fuad
by: Ahmad Fuad, Muhammad Ashraf
Published: (2012)

Internet usage and export marketing performance in Malaysia /
by: Shahriar, Ali Zarifian
Published: (2008)

Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
by: Rizwana, Shoukat
Published: (2004)

Factors affecting customer’s loyalty: from the perspective of online customer in Jemari Seni Sdn Bhd. / Fatin Farhanah Tengah
by: Tengah, Fatin Farhanah
Published: (2019)

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
by: Agbemabiese, George Cudjoe
Published: (2018)

Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
by: Kong, Shin Yee
Published: (2008)

Analysis of web advertising influence among Malaysians /
by: Foo, Kelvin Chuan Lyi
Published: (2008)

A study on the determinants of customer loyalty using internet banking website in Malaysia /
by: Beh, Valerie Yin Yee
Published: (2009)

Customer satisfaction towards online shopping using smartphone in Kota Kinabalu / Dayang Suhaila Asyikin Jun
by: Jun, Dayang Suhaila Asyikin
Published: (2019)

The influence of customers values, brand relationship quality and brand resonance in Malaysian public higher learning services /
by: Sharizal Hashim

From online perceived value to e-loyalty : a study of Malaysian low cost carriers /
by: Lim, Pey Chyi
Published: (2010)

An adoption of strategic CRM-i framework: a case study / Wan Muhamad Asiff Wan Draman
by: Wan Draman, Wan Muhamad Asiff
Published: (2011)

A study on customer relationship management in the banking sector in Malaysia /
by: Lim, Donny Yhew Chjuan
Published: (2001)

The antecedents of initial trust on intention to purchase online in Malaysia /
by: Chin, Kian Hoong
Published: (2010)

Determinants of customers’ online puchase intention: an empirical study among PDRM staff / Mazita Ahmad Subaker
by: Ahmad Subaker, Mazita
Published: (2020)

Case study : customer lifetime value for a fleet card business /
by: Lim, Kai Hoe
Published: (2011)

A CRM framework for a banking call centre /
by: Roskhan Abdul Shukur
Published: (2012)

Service quality, customer satisfaction and loyalty towards JKR Malaysia /
by: Mohammad Suhainy Abdull Rahim
Published: (2009)

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
by: Nor Hashima Hashim
Published: (2011)

A study of customer relationship management in the automobile industry in Malaysia /
by: Cheong, Khai Fan
Published: (2004)

Analysing the dynamics of online marketing via instagram hastag using susceptible-infected-recovered model / Nur Syamimi Elias
by: Elias, Nur Syamimi
Published: (2021)

Customer's perspective towards e-ticketing in Malaysia /
by: Ng, Josephine Wai Ling
Published: (2005)

Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
by: Ong, Khian Sin
Published: (2009)

Effectiveness of Online Social Networks on Customer Retention Via Implementing CRM
by: Behravan, Navid
Published: (2012)

Website quality and its relationship with customer satisfaction, brand reputation and loyalty in an education institution in Malaysia /
by: Wong, Jack Khin Fei
Published: (2007)

The emergence of property portals for the Malaysian real estate industry : shining star or withered wasteland? /
by: Cheng, Yi
Published: (2001)

Factors affecting online shopping behaviour in Malaysia / Mohamad Shamsul Aizat Mohd Salleh
by: Mohd Salleh, Mohamad Shamsul Aizat
Published: (2013)

The use of internet for business : opportunities and challenges /
by: Chuah, Toon Hong
Published: (1999)

Factors influencing the adoption of online purchase through blogs in Malaysia /
by: Fariza Malawati Abdullah
Published: (2010)

Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
by: Nasreen Khan
Published: (2012)

Online purchasing : factors that influence consumer decision making /
by: Chook, Kim Lock
Published: (2007)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group