The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia /

The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia /

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Bibliographic Details
Main Author: U. Ananda Rani Ulaganathan
Format: Thesis Book
Language:English
Published: 2008.
Subjects:
Call centers > Malaysia.
Call centers > Employees.
Call center agents > Malaysia.
Employee motivation.
Online Access:http://dspace.fsktm.um.edu.my/handle/1812/701
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Description
Physical Description:ix, 80, [9] leaves : ill. ; 30 cm.
Also issued in CD.
Bibliography:Bibliography: leaves 75-79.

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