The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia /
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
2008.
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| Subjects: | |
| Online Access: | http://dspace.fsktm.um.edu.my/handle/1812/701 |
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| LEADER | 01397cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | u767501 | ||
| 003 | SIRSI | ||
| 005 | 200903231215 | ||
| 008 | 090323s2008 my t 000 0 eng m | ||
| 040 | |a UMM |d UMK | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2008 Una | ||
| 098 | |a HF1008 |b UM 2008 Una | ||
| 100 | 0 | |a U. Ananda Rani Ulaganathan. | |
| 245 | 1 | 4 | |a The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia / |c U. Ananda Rani a/p Ulaganathan. |
| 260 | |c 2008. | ||
| 300 | |a ix, 80, [9] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Jabatan Dasar dan Strategi Perniagaan, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2008. | ||
| 504 | |a Bibliography: leaves 75-79. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Call centers |z Malaysia. | |
| 650 | 0 | |a Call centers |x Employees. | |
| 650 | 0 | |a Call center agents |z Malaysia. | |
| 650 | 0 | |a Employee motivation. | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Dasar dan Strategi Perniagaan. | |
| 856 | 4 | 1 | |u http://dspace.fsktm.um.edu.my/handle/1812/701 |
| 900 | |a ZSA-ZA | ||
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2008 UNA |w LC |c 1 |i A513448476 |d 25/6/2016 |e 25/6/2016 |f 27/10/2009 |g 1 |l STACKS |m P01UTAMA |n 3 |r Y |s Y |t TESIS |u 27/10/2009 | ||
| 999 | |a HF1008 UM 2008 UNA |w LC |c 1 |i A513448745 |d 15/6/2010 |f 15/6/2010 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 14/6/2010 | ||