Vimala Kadiresan. (2008). The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM): A study on the Malaysian banking.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Vimala Kadiresan. The Effectiveness of Information and Communication Technology (ICT) Introduction in Enhancing Customer Relationship Management (CRM): A Study on the Malaysian Banking. 2008.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Vimala Kadiresan. The Effectiveness of Information and Communication Technology (ICT) Introduction in Enhancing Customer Relationship Management (CRM): A Study on the Malaysian Banking. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.