The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM) : a study on the Malaysian banking /

相似书籍

• Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
  由: Hamdan Abdul Hamid
  出版: (2007)
• The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
  由: Jan, Muhammad Tahir
  出版: (2012)
• Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
  由: Al-Mallah, Nada Tareq
  出版: (2012)
• Analyzing Malaysian consumers' decision making styles dimensions in banking services
  由: Zainal Ariffin, Zailin
  出版: (2002)
• Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
  由: Nor Hashima Hashim
  出版: (2011)