Chong, H. L. (2008). Relationships between customer satisfaction and service loyalty: Users' perception on telecommucation service providers in Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Chong, Hui Ling. Relationships Between Customer Satisfaction and Service Loyalty: Users' Perception on Telecommucation Service Providers in Malaysia. 2008.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Chong, Hui Ling. Relationships Between Customer Satisfaction and Service Loyalty: Users' Perception on Telecommucation Service Providers in Malaysia. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.