Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /

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Bibliographic Details
Main Author: Chong, Hui Ling
Format: Thesis Book
Language:English
Published: 2008.
Subjects:
Online Access:http://dspace.fsktm.um.edu.my/handle/1812/771
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100 1 |a Chong, Hui Ling. 
245 1 0 |a Relationships between customer satisfaction and service loyalty :  |b users' perception on telecommucation service providers in Malaysia /  |c Chong Hui Ling. 
260 |c 2008. 
300 |a viii, 92 [4] leaves :  |b ill. ;  |c 30 cm. 
502 |a Dissertation (M.B.A.) -- Jabatan Kewangan dan Perbankan, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2009. 
504 |a Bibliography: leaves 74-91. 
650 0 |a Customer loyalty  |x Case studies 
650 0 |a Customer relations  |x Management  |x Case studies. 
710 2 0 |a Universiti Malaya.  |b Jabatan Kewangan dan Perbankan. 
856 4 1 |u http://dspace.fsktm.um.edu.my/handle/1812/771 
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