Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /
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Main Author: | |
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Format: | Thesis Book |
Language: | English |
Published: |
2008.
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Subjects: | |
Online Access: | http://dspace.fsktm.um.edu.my/handle/1812/771 |
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LEADER | 01120cam a2200277 a 4500 | ||
---|---|---|---|
001 | u781916 | ||
003 | SIRSI | ||
005 | 200911111105 | ||
008 | 091111s2008 my t 000 0 eng m | ||
040 | |a UME |d UMK | ||
043 | |a a-my--- | ||
098 | |a HF1008 |b UM 2008 Cho | ||
099 | |a HF1008 |b UM 2008 Cho | ||
100 | 1 | |a Chong, Hui Ling. | |
245 | 1 | 0 | |a Relationships between customer satisfaction and service loyalty : |b users' perception on telecommucation service providers in Malaysia / |c Chong Hui Ling. |
260 | |c 2008. | ||
300 | |a viii, 92 [4] leaves : |b ill. ; |c 30 cm. | ||
502 | |a Dissertation (M.B.A.) -- Jabatan Kewangan dan Perbankan, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2009. | ||
504 | |a Bibliography: leaves 74-91. | ||
650 | 0 | |a Customer loyalty |x Case studies | |
650 | 0 | |a Customer relations |x Management |x Case studies. | |
710 | 2 | 0 | |a Universiti Malaya. |b Jabatan Kewangan dan Perbankan. |
856 | 4 | 1 | |u http://dspace.fsktm.um.edu.my/handle/1812/771 |
900 | |a NSR | ||
596 | |a 19 | ||
999 | |a HF1008 UM 2008 CHO |w LC |c 1 |i A513493095 |d 15/6/2010 |f 15/6/2010 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 14/6/2010 |