On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /

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Bibliographic Details
Main Author:	Fard, Pooyan Yousefi
Format:	Thesis Book
Language:	English
Published:	2009.
Subjects:	Open University Malaysia > Students. Universities and colleges > Malaysia > Management. College students > Malaysia > Attitudes. Consumer satisfaction > Malaysia > Case studies. Education, Higher > Malaysia > Evaluation.
Online Access:	http://dspace.fsktm.um.edu.my/handle/1812/588
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