The effect of service innovation and customer choices on customer value in the hospitality industry in Malaysia /

The effect of service innovation and customer choices on customer value in the hospitality industry in Malaysia /

Saved in:

书目详细资料
主要作者:	Bhuvanes Veerakumaran
格式:	Thesis 图书
语言:	English
出版:	2009.
主题:	Hospitality industry > Customer services > Malaysia. Hospitality industry > Information technology > Malaysia. Hotels > Malaysia > Management. Hospitality industry > Malaysia > Management.
在线阅读:	http://dspace.fsktm.um.edu.my/handle/1812/595
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
由: Maria Abdul Rahman
出版: (2014)

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
由: Mohd Shahril, Aslinda
出版: (2014)

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
由: Chan, Wei Leong
出版: (2018)

Pork free restaurants attributes, muslim customers trust and satisfaction, re-patronization and dissemination of information / Mohamad Izham Mohamad Haroun
由: Mohamad Haroun, Mohamad Izham
出版: (2015)

Experiential marketing influence on Customer Loyalty Behavior (CLB) of the hotel industry in Iran: evaluating the mediating effects of relationship quality and customer delight / Bahareh Sadat Hosseini
由: Hosseini, Bahareh Sadat
出版: (2017)

The Qur'anic model of hospitality services and its application on Grand Putri Hotel of Kuala Terengganu /
由: Mohammad Dhiya'ul Hafidh bin Fatah Yasin
出版: (2019)

Effect of social media engagement, corporate image and perceived value on tourist loyalty in hotel industry in Malaysia
由: Khan, Md. Ashraful Azam
出版: (2022)

Effect of social media engagement, corporate image and perceived value on tourist loyalty in hotel industry in Malaysia
由: Azam, Khan Md Ashraful
出版: (2022)

The hospitality industry recovery strategies of COVID-19 pandemic in Malaysia / Siti Idayu Samsudin, Muhammad Syariman Mohd Radzi and Siti Nuratiqah Mohd Abu Bakar
由: Samsudin, Siti Idayu, et al.
出版: (2021)

International students’ experiences of hospitality service in Malaysian research universities
由: Tukimin, Siti Nurhidayaah
出版: (2016)

The review of artificial intelligence used in the hotel industry / Nik Amirah Nabilah Nik Nasarudin and Nurul Syahirah Azaharuddin
由: Nik Nasarudin, Nik Amirah Nabilah, et al.
出版: (2020)

Establishing the concept of Muslim friendly hotel in Malaysia
由: Wan Zulkifli, Wan Sahida
出版: (2014)

Selayang Hospital Project
由: Chor, Choy Yook
出版: (1999)

Students’ satisfactions towards food quality, price and value at UiTM Terengganu cafeterias / Siti Noraisah Dolah @ Abdullah
由: Dolah @ Abdullah, Siti Noraisah
出版: (2011)

The influence of the general operating environment on the development and change toward the resilience of the foreign ethnic restaurants in Malaysia / Mohd Noor Azmin Akbarruddin
由: Akbarruddin, Mohd Noor Azmin
出版: (2020)

The interlinkage of brand image and the combined effect toward satisfaction, trust and brand loyalty in the five star hotel segment / Mohd Raziff Jamaluddin
由: Jamaluddin, Mohd Raziff
出版: (2017)

Ambience aspects in hotel lobby / Siti Hasleena Bakar
由: Bakar, Siti Hasleena
出版: (2021)

Food safety knowledge, attitude, and practices among internship students in providing safe food / Nor Shafinas Shafie and Wan Nurul Munirah Wan Man
由: Shafie, Nor Shafinas, et al.
出版: (2021)

A snapshot of yield management practices among front office employees in Kuala Lumpur five star hotels / Dian Aszyanti Atirah Mohd Asri
由: Mohd Asri, Dian Aszyanti Atirah
出版: (2014)

Hotel guests’ intention to engage in green activities / Fauziah Deraman
由: Deraman, Fauziah
出版: (2012)

Tangible, responsiveness, assurance, reliability and empathy that influence patients' satisfaction in foodservice at KPJ Puteri Specialist Hospital / Nurzahila Hayati Yaccob & Zuhaini Zainal Mohthar
由: Yaccob, Nurzahila Hayati, et al.
出版: (2020)

The Relationship between Marketing Mix Strategies and Customer Loyalty: A Study in Food and Beverage Sector
由: Muhammad Hafiz, Azizan
出版: (2010)

Implementation of muslim friendly hospitality services requirements 2015 and shariah-based quality management system guidelines 2015 in shariah-compliant hotels in Malaysia
由: Abd Razak, Nur Athirah
出版: (2019)

Awareness of muslim entrepreneur about halalan toyyiban food and beverages in Shah Alam and Klang / Muhammad Zaki Zakaria
由: Zakaria, Muhammad Zaki
出版: (2018)

Assessment of food safety knowledge, attitudes, practices, and training of foodhandlers in the context of HACCP guidelines in Malaysian public universities / Lovelyna Benedict Jipiu
由: Benedict Jipiu, Lovelyna
出版: (2016)

Evaluation of maintenance management in hospital / Mildred Mathew
由: Mathew, Mildred
出版: (2020)

Internet Usage In The Hospitality Industry: A Case of Penang Hotels
由: Abdulnabi, Abdulsalam Mehoub Mehoub
出版: (2007)

Measuring organizational commitment through its relationship with organizational identity, organizational citizenship behaviour and organizational employer branding /
由: Hashim Fadzil Ariffin
出版: (2013)

Impacts of legislative controls on private hospitals in Malaysia /
由: Lee, Kwee Heng
出版: (2017)

Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
由: Roslan, Nurul Diana
出版: (2014)

Penyediaan perkhidmatan hotel patuh syariah di Malaysia /
由: Siti Fatma Mansor

Kriteria prasarana hotel patuh syariah menurut maqasid al-shariah /
由: Nur Hafizah Othman

A survey of private hospital purchasing behaviour in Malaysia /
由: Lim, Chee Ming
出版: (1996)

The impact of food-hygiene practices, leadership effectiveness, and spiritual intelligence towards Program Latihan dan Khidmat Negara (PLKN) foodservice performance / Mazni Saad
由: Saad, Mazni
出版: (2016)

Analysis of casuality attendances on Sundays, District Hospital klang 1974 /
由: Singh, Gurmit
出版: (1975)

Cash holdings, corporate governance and firm performance in hospitality industry /
由: Kwan, Jing Hui
出版: (2018)

Marketing of rehabilitation services in Singapore : a case study of a private hospital /
由: Tan, Poh Lan
出版: (1994)

Hospital maintenance management system /
由: Choo, Wee Jiang
出版: (1991)

Investigation of wayfinding performance in Malaysian government state hospital /
由: Gan, Chia Zhing
出版: (2018)

The influence of service quality, trust and reputation on customer satisfaction: evidence from public hospitals in Jordan

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group