Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /

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Bibliographic Details
Main Author: Nor Hashima Hashim
Format: Thesis Book
Language:English
Published: 2011.
Subjects:
Relationship banking > Malaysia.
Customer relations > Malaysia > Psychological aspects.
Banks and banking > Customer services > Malaysia.
Relationship marketing > Malaysia.
Online Access:http://studentsrepo.um.edu.my/id/eprint/2301
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Description
Physical Description:xiv, 202 [17] leaves : ill. ; 30 cm.
Also issued in CD.
Bibliography:Bibliography: leaves 183-202.

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