Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
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| 主要作者: | |
|---|---|
| 格式: | Thesis 图书 |
| 语言: | English |
| 出版: |
2011.
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| 主题: | |
| 在线阅读: | http://studentsrepo.um.edu.my/id/eprint/2301 |
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| 003 | SIRSI | ||
| 005 | 201107211420 | ||
| 008 | 110721s2011 my a t 000 0 eng m | ||
| 040 | |a UMM |d AUM |e rda | ||
| 043 | |a a-my--- | ||
| 090 | |a HD31 |b UMP 2011 Norhh | ||
| 100 | 0 | |a Nor Hashima Hashim. | |
| 245 | 1 | 0 | |a Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / |c Nor Hashima binti Hashim. |
| 260 | |c 2011. | ||
| 300 | |a xiv, 202 [17] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Thesis (Ph.D) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2011. | ||
| 504 | |a Bibliography: leaves 183-202. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Relationship banking |z Malaysia. | |
| 650 | 0 | |a Customer relations |z Malaysia |x Psychological aspects. | |
| 650 | 0 | |a Banks and banking |x Customer services |z Malaysia. | |
| 650 | 0 | |a Relationship marketing |z Malaysia. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/2301 |
| 900 | |a ZA | ||
| 596 | |a 1 25 | ||
| 999 | |a HD31 UMP 2011 NORHH |w LC |c 1 |i A514822331 |d 4/10/2018 |e 4/10/2018 |f 7/12/2011 |g 1 |l STACKS |m P01UTAMA |n 41 |r Y |s Y |t TESIS |u 6/12/2011 | ||
| 999 | |a HD31 UMP 2011 NORHH |w LC |c 1 |i A514822645 |l STACKS |m P25UMARCHI |r Y |s Y |t CD |u 9/10/2017 |1 AHSS | ||