Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2010.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/1620 |
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| 001 | u841430 | ||
| 003 | SIRSI | ||
| 005 | 201110201453 | ||
| 008 | 111020s2010 my a t 000 0 eng m | ||
| 040 | |a UMM |d UMK |d AUM |e rda | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2010 Tan | ||
| 098 | |a HF1008 |b UM 2010 Tan | ||
| 100 | 1 | |a Tan, Hui Lee. | |
| 245 | 1 | 0 | |a Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : |b Malaysia internet banking / |c Tan Hui Lee. |
| 260 | |c 2010. | ||
| 300 | |a [1] viii, 78 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2010. | ||
| 504 | |a Bibliography: leaves 66-73. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Customer loyalty |z Malaysia. | |
| 650 | 0 | |a Customer services |z Malaysia. | |
| 650 | 0 | |a Customer relations |z Malaysia. | |
| 650 | 0 | |a Internet banking |z Malaysia. | |
| 710 | 2 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. | |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/1620 |
| 900 | |a NHS | ||
| 596 | |a 1 19 25 | ||
| 999 | |a HF1008 UM 2010 TAN |w LC |c 1 |i A514712883 |d 24/3/2018 |e 24/3/2018 |f 1/6/2012 |g 1 |l STACKS |m P01UTAMA |n 12 |r Y |s Y |t TESIS |u 1/6/2012 | ||
| 999 | |a HF1008 UM 2010 TAN |w LC |c 1 |i A514712614 |d 10/7/2012 |f 10/7/2012 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 5/7/2012 | ||
| 999 | |a HF1008 UM 2010 TAN |w LC |c 1 |i A514712910 |d 12/10/2018 |f 12/10/2018 |g 1 |l STACKS |m P25UMARCHI |r Y |s Y |t CD |u 1/11/2017 |1 AHSS | ||