Nor Ilyani Zainal. (2011). Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty: Empirical evidence from telecommunication service centres in Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Nor Ilyani Zainal. Investigating the Mediation Effect of Satisfaction on Relationships Between Service Quality and Perceived Value to Loyalty: Empirical Evidence from Telecommunication Service Centres in Malaysia. 2011.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Nor Ilyani Zainal. Investigating the Mediation Effect of Satisfaction on Relationships Between Service Quality and Perceived Value to Loyalty: Empirical Evidence from Telecommunication Service Centres in Malaysia. 2011.
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