Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia /

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Bibliographic Details
Main Author: Nor Ilyani Zainal
Format: Thesis Book
Language:English
Published: 2011.
Subjects:
Online Access:http://studentsrepo.um.edu.my/id/eprint/1311
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Description
Physical Description:[1] v, 88 leaves : ill. ; 30 cm.
Also issued in CD.
Bibliography:Bibliography: leaves 69-79.