Customer loyalty in financial services from a service-dominant logic perspective /

Customer loyalty in financial services from a service-dominant logic perspective /

Saved in:

書目詳細資料
主要作者:	Kat, Mui Ling
格式:	Thesis 圖書
語言:	English
出版:	2010.
主題:	Customer loyalty > Malaysia > Case studies. Financial services industry > Customer services > Malaysia.
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

相似書籍

Customers satisfaction and loyalty for mobile service providers /
由: Hassan, Kamaludin Dahir
出版: (2007)

A study on the determinants of customer loyalty using internet banking website in Malaysia /
由: Beh, Valerie Yin Yee
出版: (2009)

Service quality, customer satisfaction and loyalty towards JKR Malaysia /
由: Mohammad Suhainy Abdull Rahim
出版: (2009)

The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
由: Yap, Nicole Chen Yan
出版: (2010)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
由: Kasiri, Leila Agha
出版: (2015)

Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
由: Tee, Yee Hsia
出版: (2009)

Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
由: Ng, Oy Lin
出版: (2010)

Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /
由: Chong, Hui Ling
出版: (2008)

The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
由: Maria Abdul Rahman
出版: (2014)

Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
由: Keshavarz, Yousef
出版: (2016)

From online perceived value to e-loyalty : a study of Malaysian low cost carriers /
由: Lim, Pey Chyi
出版: (2010)

Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
由: Al-Mallah, Nada Tareq
出版: (2012)

Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
由: Syukrina Alini Mat Ali

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
由: Tan, Hui Lee
出版: (2010)

Factors affecting customer’s loyalty: from the perspective of online customer in Jemari Seni Sdn Bhd. / Fatin Farhanah Tengah
由: Tengah, Fatin Farhanah
出版: (2019)

Implementation of customer service system using three-tier architecture / Nursabrina Amran
由: Amran, Nursabrina
出版: (2015)

Intervening role of loyalty reward programs and E-word-of-mouth on smartphone brand loyalty in Malaysia
由: Mohammadi, Alireza
出版: (2019)

Customer service quality as a competitive strategy in the Malaysian automotive industry /
由: Tan, Alex Thiam Keat
出版: (1998)

Customer and Employee Service Quality Management in the Airline Industry
由: Petchi, Cessie Sylvia
出版: (2003)

Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
由: Lee, Hou Fei
出版: (2013)

The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain
由: Mat Husain, Nur Hafizah
出版: (2015)

A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
由: Chow, Sweet Fun
出版: (2010)

Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
由: Shahril Azwan Ismail
出版: (2008)

Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan
由: Md Sahlan, Mohammad Nur Asyraf
出版: (2017)

Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
由: Wong, Kee Mun
出版: (2006)

The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli
由: Sadli, Abdullah
出版: (2002)

Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff
由: Mohd Yusoff, Nur Syahida Azma
出版: (2011)

Customer satisfaction : a study on highway service provider /
由: Mat Sanusi Basri
出版: (2008)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
由: Ramli, Suriana
出版: (2017)

Service quality of credit card issuers in Malaysia /
由: Tan, Han Kuo
出版: (2005)

Determinants of international Muslim tourists’ empowerment and attitude, and their impact on loyalty
由: Ab Hamid, Siti Halimah
出版: (2018)

A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
由: Andrew Guping @ Ginsuroh, Anita
出版: (2008)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
由: Abdul Rahman, Nor Irwani
出版: (2015)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
由: Aldaihani, Faraj Mazyed Faraj
出版: (2021)

Market orientation, service quality and business performance of hotels in Klang Valley of Malaysia / Muhammad Bonnie Lopez
由: Lopez, Muhammad Bonnie
出版: (2010)

Evaluating service quality of Total Hospital Information System (THIS): a case study at Hospital Sungai Buloh / Nurul Azilah Jalil
由: Jalil, Nurul Azilah
出版: (2015)

The moderating effect of brand trust on the relationship between customer brand engagement and brand loyalty for local car brands in Malaysia / Nurul Aqmar Zaidun
由: Zaidun, Nurul Aqmar
出版: (2021)

Ultimate customer loyalty's Holy Grail
由: Ow, Mun Waei
出版: (2017)

Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
由: Mohamad, Siti Nuurul Fatihah
出版: (2008)

The mediating role of customer satisfaction towards customer loyalty in the motor takaful industry in Malaysia /
由: Lim, Ka Bian
出版: (2016)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group