APA (7th ed.) Citation

Roskhan Abdul Shukur. (2012). A CRM framework for a banking call centre.

Chicago Style (17th ed.) Citation

Roskhan Abdul Shukur. A CRM Framework for a Banking Call Centre. 2012.

MLA (8th ed.) Citation

Roskhan Abdul Shukur. A CRM Framework for a Banking Call Centre. 2012.

Warning: These citations may not always be 100% accurate.