A CRM framework for a banking call centre /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2012.
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| Subjects: | |
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| LEADER | 00990cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | u855284 | ||
| 003 | SIRSI | ||
| 005 | 201204192012 | ||
| 008 | 120419s2012 my a t 000 0 eng m | ||
| 040 | |a UMM | ||
| 090 | |a QA76 |b UM 2012 Rosas | ||
| 100 | 0 | |a Roskhan Abdul Shukur. | |
| 245 | 1 | 2 | |a A CRM framework for a banking call centre / |c Roskhan bin Abdul Shukur. |
| 260 | |c 2012. | ||
| 300 | |a xi, 148 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.Comp.Sc.) -- Jabatan Sains Maklumat, Fakulti Sains Komputer dan Teknologi Maklumat, Universiti Malaya, 2012. | ||
| 504 | |a Bibliography: leaves 140-148. | ||
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Customer relations |x Management |x Data processing. | |
| 650 | 0 | |a Banks and banking |x Customer Services |x Data processing. | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Sains Maklumat. | |
| 900 | |a AT-ZA | ||
| 596 | |a 1 | ||
| 999 | |a QA76 UM 2012 ROSAS |w LC |c 1 |i A514967322 |d 27/2/2013 |f 27/2/2013 |g 1 |l STACKS |m P01UTAMA |r Y |s Y |t TESIS |u 25/2/2013 | ||