Keberkesanan pengurusan aduan : kajian kes di Majlis Bandaraya Melaka Bersejarah /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | Malay |
| Published: |
2011.
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| LEADER | 00996cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | u866161 | ||
| 003 | SIRSI | ||
| 005 | 201210051129 | ||
| 008 | 121005s2011 my a t 000 0 may m | ||
| 040 | |a UMM | ||
| 043 | |a a-my-me | ||
| 090 | |a JF1338 |b UM 2011 Sitnfmk | ||
| 100 | 0 | |a Siti Nor Faizah Mohamad Kassim. | |
| 245 | 1 | 0 | |a Keberkesanan pengurusan aduan : |b kajian kes di Majlis Bandaraya Melaka Bersejarah / |c Siti Nor Faizah bte Hj Mohamad Kassim. |
| 260 | |c 2011. | ||
| 300 | |a xix, 158 [41] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.P.A.) -- Jabatan Pengajian Pentadbiran dan Politik, Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 2011. | ||
| 504 | |a Bibliography: leaves [159-169]. | ||
| 596 | |a 1 | ||
| 650 | 0 | |a Consumer complaints |z Melaka |x Management. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Jabatan Pengajian Pentadbiran dan Politik. |
| 900 | |a ZA | ||
| 999 | |a JF1338 UM 2011 SITNFMK |w LC |c 1 |i A515296760 |d 21/3/2014 |e 21/3/2014 |f 10/1/2013 |g 1 |l STACKS |m P01UTAMA |n 7 |r Y |s Y |t TESIS |u 9/1/2013 | ||