Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /

Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /

Saved in:

書目詳細資料
主要作者:	Al-Mallah, Nada Tareq
格式:	Thesis 圖書
語言:	English
出版:	2012.
主題:	Consumer satisfaction > Malaysia > Evaluation. Banks and banking > Customer services > Malaysia. Customer loyalty > Malaysia.
在線閱讀:	http://studentsrepo.um.edu.my/id/eprint/3920
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

相似書籍

Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
由: Hamdan Abdul Hamid
出版: (2007)

A study on the role of customer satisfaction in domestic retail banking sector /
由: Wong, Siew Fong
出版: (2012)

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
由: Tan, Hui Lee
出版: (2010)

A study on the determinants of customer loyalty using internet banking website in Malaysia /
由: Beh, Valerie Yin Yee
出版: (2009)

The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
由: Jan, Muhammad Tahir
出版: (2012)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
由: Kasiri, Leila Agha
出版: (2015)

Customers satisfaction and loyalty for mobile service providers /
由: Hassan, Kamaludin Dahir
出版: (2007)

Service quality, customer satisfaction and loyalty towards JKR Malaysia /
由: Mohammad Suhainy Abdull Rahim
出版: (2009)

Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
由: Ong, Khian Sin
出版: (2009)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
由: Aldaihani, Faraj Mazyed Faraj
出版: (2021)

A study on the determinants of behavioral intention towards using mobile banking services in Malaysia /
由: Ang, Gim Wah
出版: (2010)

Selection criteria and product holding of Malaysia working in Klang Valley who practices multiple banking /
由: Yeoh, Ai Leen
出版: (2007)

Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
由: Ng, Oy Lin
出版: (2010)

Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
由: Syukrina Alini Mat Ali

A study on customer relationship management in the banking sector in Malaysia /
由: Lim, Donny Yhew Chjuan
出版: (2001)

Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
由: Sim, Chin Ming
出版: (2008)

Service quality of commercial banks : consumer's perceptions /
由: Lim, Ngat Chin
出版: (1992)

Customer loyalty in financial services from a service-dominant logic perspective /
由: Kat, Mui Ling
出版: (2010)

Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
由: Lee, Hou Fei
出版: (2013)

The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
由: Toelle, Sulistyawati
出版: (2006)

A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
由: Chow, Sweet Fun
出版: (2010)

Customer satisfaction in Malaysian healthcare sector /
由: Josemoney J. James
出版: (2012)

Analyzing Malaysian consumers' decision making styles dimensions in banking services
由: Zainal Ariffin, Zailin
出版: (2002)

Electronic banking in Malaysia : consumer perception & behaviour /
由: Lee, Jiann Liang
出版: (1999)

The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli
由: Sadli, Abdullah
出版: (2002)

Customer satisfaction in Libyan windows islamic banking
由: Ali Joma El-Basheir Khafafa

Mediating effects of customer perceived value on relationship among service quality, customer experience and customer satisfaction of E-banking services in Bangladesh
由: Bashir, Md Abdul
出版: (2022)

Customer satisfaction : a study on highway service provider /
由: Mat Sanusi Basri
出版: (2008)

Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
由: Wong, Kee Mun
出版: (2006)

Retail customers' perception towards internet banking in Malaysia /
由: Suliman Adam
出版: (2001)

Debit card as a means of payment in Malaysia /
由: Mohd Amifarez Hamidun
出版: (2012)

Customer service quality as a competitive strategy in the Malaysian automotive industry /
由: Tan, Alex Thiam Keat
出版: (1998)

Self-service technology and internet banking : an investigation of consumers' trial decision /
由: Chai, Keng Fui
出版: (2008)

Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention /
由: Che Aniza Che Wel
出版: (2009)

The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university /
由: Khoo, Yen Ting
出版: (2012)

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
由: Nor Hashima Hashim
出版: (2011)

Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
由: Tee, Yee Hsia
出版: (2009)

Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /
由: Hairulliza Mohamad Judi
出版: (1996)

The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM) : a study on the Malaysian banking /
由: Vimala Kadiresan
出版: (2008)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group