Expectation and perception towards University of Malaya's service quality /

Expectation and perception towards University of Malaya's service quality /

Saved in:

书目详细资料
主要作者:	Mohd Hairolnezam Kahmis
格式:	Thesis 图书
语言:	English
出版:	2013.
主题:	Total quality management in higher education > Malaysia > Case studies Public universities and colleges > Malaysia > Administration > Case studies Customer services > Quality control > Case studies
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Quality management in the public sector : an empirical survey on the Ministry of Health hospitals in Peninsular Malaysia /
由: Noor Hazilah Abd. Manaf
出版: (2003)

Quality and management issues in the housing industry in Peninsular Malaysia /
由: Yu, Kee Su
出版: (2008)

Employees perception on total quality management : a case on Malaysian Airlines System Berhad (MAS) /
由: Errna Sabbaria Zainal
出版: (2006)

Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
由: Raja Nor Izah Raja Jaafar
出版: (1996)

Investigating the influence of the elements of academic culture in ISO 9001 maintenance within Malaysian Public Higher Education /
由: Siti Arni Basir
出版: (2008)

An extended european foundation for quality management excellence model for quality performance in Malaysian higher education institutions
由: Ismail, Rosli
出版: (2016)

Quality management in local government administration in Sarawak : process, implementation and customers' perceptions /
由: Ahi Sarok
出版: (2006)

A Survey on Total Quality Management Implementation in Malaysian Manufacturing Companies
由: Tan, Hui Mieng
出版: (1997)

Persepsi mengenai pengurusan kualiti menyeluruh (TQM) dan keberkesanan pelaksanaan : satu kajian kes di Kementerian Dalam Negeri (KDN) /
由: Mat Pauzi Awang
出版: (2002)

أثر تطبيق إدارة الجودة الشّاملة على جودة التّعليم دراسة ميدانيّة على جامعة سبها اللّيبيّة
由: حسن محمد ميهوب بالحمرة, et al.

Education management : perception of TQM and its effect on attractiveness of place of study /
由: Feng, Jie
出版: (2008)

Accreditation and quality assurance : a proposal for higher education in Kurdistan region, Iraq /
由: Amedi, Shlier Ahmad Ibraheem
出版: (2008)

Institutionalization of quality culture change (QCC) : a study of University Malaya /
由: Hafizah Mat Nawi
出版: (2006)

A case study on how total quality management can be introduced in local stock broking company via ISO 9002 /
由: Inthere Kumar Somasundram
出版: (2004)

A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
由: Tan, Seng Khee
出版: (1996)

مدى توافر أسس اءدارة الجودة الشاملة في الجامعات الليبية من وجهة نظر الأكاديميين الليبيين الدارسين بماليزيا
由: Abdalla Abdulkarim Muhammad

دور الثقافة الإسلامية في كيفية تطبيق إدارة الجودة الشاملة داخل وزارة النفظ الليبية
由: Aiman IMuhammad Muhammad Al-Busifi

Factors influencing turnover among academic staff at University of Malaya /
由: Suhana Saipol

The use of electronic government in promoting ICT : a case study in public service department /
由: Marhaini Mohd. Noor

The Effect of Organizational Context on Quality Management in Small and Medium Scale Enterprises of Pakistan
由: Tariq, Abdul Naveed
出版: (2002)

Implementing total quality management in an aerospace company /
由: Lim, Fang Seng
出版: (1996)

Total quality management in the Singapore construction industry /
由: Lim, Hooi Guan
出版: (1996)

Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
由: Radduan Yusof
出版: (2003)

Piagam pelanggan dan kualiti perkhidmatan sektor awam : kajian kes Cawangan Import Kastam DiRaja Malaysia Negeri Selangor /
由: Razman Haji Zakaria, Haji
出版: (2003)

Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /
由: Nurseha Mahmud
出版: (1997)

A management's perspective in the implementation of client's charter to improve productivity in the Ministry of Health /
由: Leow, Ban Choo
出版: (1998)

Measuring service quality in a commercial bank /
由: Rajendran Vijayakumar
出版: (1996)

Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector /
由: Sharifah Latifah Syed A. Kadir
出版: (2001)

Perbandingan pengurusan pentadbiran di sektor awam (UKM) dengan sektor swasta (TELEKOM) /
由: Asmahan Musa
出版: (1999)

Service quality of banks after merger : consumers' perception
由: Hong, Yong Hoe
出版: (2001)

Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
由: Mohd Norber Kassim
出版: (2005)

A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
由: Wilson, Robyn E.
出版: (2001)

Improving delivery of shared public services in Kampala Capital City Authority Uganda /
由: Madinah, Nabukeera
出版: (2015)

Quality management in the public sector : an empirical survey of the Ministry of Health Hospitals in Peninsular Malaysia /
由: Noor Hazilah bt. Abd Manaf
出版: (2003)

Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
由: Shahril Azwan Ismail
出版: (2008)

A case study on how total quality management can be introduced in local manufacturing company via ISO 9002 /
由: Yew, Young Siang
出版: (1996)

Evaluating public responsiveness and perception towards the implementation of e-government in local government : a case study of Taiping Municipal Council (MPT) /
由: Khairiyah Haji Md. Shahid
出版: (2006)

Perceptions on bus service quality in Penang /
由: Saidatina Syuhada Che Othman

Ethics and service satisfaction in the Malaysian public sector : a study on the local government /
由: Yeap, Soo Inn
出版: (2011)

Quality management from the perspective of employee in private art and design colleges : a comparative study /
由: Narrayani Jeganathan
出版: (2008)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group