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  1. 1
    The study of factors influencing the incidence of improvisation among Police in Sibu, Sarawak
    by Fazilah, Aliman
    Published 2014
    “..., finance, services and technological expertise, an improvisation gives vital impact in its operations...”
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  2. 2
    The link on service characteristics, customer satisfaction and competitive strategy among retail chain stores in Kuala Lumpur
    by Loo Jang Yih, Vincent
    Published 2018
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