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    Pengurusan kualiti menyeluruh (TQM) : sokongan pengurusan atasan berdasarkan persepsi kakitangan di Dewan Bandaraya Kuala Lumpur /
    by Ahmad Shukri Hj. Abdul Aziz
    Published 2000
    Subjects: “...Civil service Malaysia Officials and employees Attitudes....”
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    Thesis Book
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