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  1. 1
    Integrating social customer relationship management into customer relationship management processes in academic library
    by Alilou, Farima
    Published 2014
    “... framework mapped SCRM characteristics into CRM processes with some social network tools which...”
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  2. 2
    Integrating social customer relationship management into customer relationship management processes in academic library
    by Alilou, Farima
    Published 2014
    “... framework mapped SCRM characteristics into CRM processes with some social network tools which...”
    Get full text
    Thesis
    Save to List
    Saved in:
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