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    Model Hubungan Amalan Pengurusan Kualiti, Kepuasan Kakitangan, Kepuasan Pelanggan dan Pencapaian Perpustakaan Akademik di Malaysia
    by Che Azlan, Taib
    Published 2010
    “... of sample is based on stratified random sampling. Three sets of questionnaires were employed as instruments...”
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    Thesis
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