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  1. 1
    Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
    by Mat, Azmi
    Published 2016
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  2. 2
    Influence of service quality on customer satisfaction in the express bus service in Terengganu / Tuan Nur Aiman Tuan Kamaruddin, Hairil Azmie Che Harun and Azmi Mat
    “... for the business especially to the service provider. A happy and satisfied customer will not just encourage them...”
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  3. 3
    Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia
    by Mat, Azmi
    Published 2013
    “... business environment as it serves as a quality improvement tool in order to enhance consumer satisfaction...”
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