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Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman
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Othman, Zulhan
Published 2007
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The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
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Othman, Zulhan
Published 2015
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Institution
Universiti Teknologi MARA
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UiTM Institutional Repository
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Othman, Zulhan
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Mohd Zahari, Mohd Salehuddin
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Universiti Teknologi MARA
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