Consumer satisfaction Customer services 28 Case studies 13 Evaluation 11 Quality control 11 Management 9 Banks and banking 8 Customer relations 6 Consumer behavior 5 Customer loyalty 5 Research 5 Service industries 5 Consumers' preferences 4 Islam 4 Religious aspects 4 Attitudes 3 Brand loyalty 3 Civil service 3 Information technology 3 Internet banking 3 Psychological aspects 3 Statistical methods 3 Tourism 3 Airlines 2 Automobile industry and trade 2 Bank management 2 Children 2 College students 2 Consumers 2 Design 2