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  1. 1
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
    Subjects: “...Customer services Malaysia Quality control....”
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    Thesis Book
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  2. 2
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Subjects: “...Customer services Malaysia Quality control....”
    Thesis Book
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  3. 3
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
    Subjects: “...Customer services Malaysia Quality control....”
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  4. 4
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
    Subjects: “...Customer services Malaysia Quality control....”
    Thesis Book
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  5. 5
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Subjects: “...Cellular radio equipment industry Malaysia Customer services....”
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  6. 6
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Civil service Pahang Customer services....”
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