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  1. 1
    Eliciting the user needs and modelling Digital Reference Services (DRS) system for an academic library /
    by Dalia Hashim Abdul Jabbar
    Published 2014
    Subjects: “...Electronic reference services (Libraries) Malaysia....”
    Thesis Book
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  2. 2
    An exploratory study of measurement on reference services among Malaysian universities libraries with MS ISO 90001:2000 certification /
    by Suzinor Kamaralzaman
    Published 2007
    Subjects: “...Reference services (Libraries) Malaysia Evaluation....”
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    Thesis Book
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