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  1. 1
    Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /
    by Hairulliza Mohamad Judi
    Published 1996
    Subjects: “...Banks and banking Customer services Malaysia...”
    Thesis Book
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  2. 2
    Pelaporan sosial korporat : kajian ke atas Laporan Tahunan 1990-1998 bagi industri perladangan, produk pengguna dan produk perindustrian /
    by Hamezah Md. Nor
    Published 2000
    Subjects: “...Customer services Malaysia...”
    Thesis Book
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  3. 3
    Impak pengurusan aduan dan kualiti perkhidmatan ke atas imej organisasi di perpustakaan institusi pengajian tinggi awam (IPTA) Malaysia /
    Subjects: “...Customer services Quality control....”
    Thesis Book
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