Customer relations Management Customer loyalty 4 Data processing 4 Relationship marketing 4 Case studies 3 Consumer satisfaction 3 Customer services 3 Bank management 2 Banks and banking 2 Electronic commerce 2 Evaluation 2 Internet marketing 2 Automobile industry and trade 1 Business enterprises 1 Condominiums 1 Consumer credit 1 Credit cards 1 Customer Services 1 Decision making 1 Design 1 Financial services industry 1 High-rise apartment buildings 1 Human-computer interaction 1 Industrial marketing 1 Manufacturing industries 1 Marketing 1 Quality control 1 Real estate management 1 Research 1