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  1. 1
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Thesis Book
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  2. 2
    Measuring the service quality of a travel agency using the SERVQUAL model /
    by Tan, Jimmy Chee Keong
    Published 1994
    Thesis Book
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  3. 3
    Service quality : an empirical study of a hotel /
    by Phua, Chiew Pheng
    Published 1994
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  4. 4
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
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  5. 5
    Measuring service quality in a commercial bank /
    by Rajendran Vijayakumar
    Published 1996
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  6. 6
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
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  7. 7
    Development of quality management systems for some major banking functions /
    by Leck, Siew Leng
    Published 1996
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  8. 8
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
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  9. 9
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
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  10. 10
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
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  11. 11
    Corporate governance of Tenaga Nasional Berhad of Malaysia /
    by Ahmad Rashdi Ja'afar
    Published 1996
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  12. 12
    Excellence in the public service : the CPF approach /
    by Liew, Choon Lee
    Published 1997
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  13. 13
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
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  14. 14
    Expectation and perception towards University of Malaya's service quality /
    by Mohd Hairolnezam Kahmis
    Published 2013
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  15. 15
    Perceptions on bus service quality in Penang /
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  16. 16
    Improving delivery of shared public services in Kampala Capital City Authority Uganda /
    by Madinah, Nabukeera
    Published 2015
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  17. 17
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
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  18. 18
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
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  19. 19
    A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
    by Wilson, Robyn E.
    Published 2001
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  20. 20
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    by Balasubramaniam Tharmiah
    Published 2008
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