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  1. 1
    Hospital service quality : performance and patient satisfaction /
    by Chui, Paul Peng Sun
    Published 1996
    Thesis Book
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  2. 2
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
    Thesis Book
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  3. 3
    Service Quality of Public Transportation in the Klang Valley : Users' Perceptions on the KTMB Commuter Services /
    by Vikneswari Ramalingam
    Published 2013
    Thesis Book
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  4. 4
    The level of service quality of the frontline employees at the University of Malaya /
    by Che Mazni Sidek
    Published 2014
    Thesis Book
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  5. 5
    Users' satisfaction with Tun Hussein Onn Library (THOL) services /
    by Khairunnisa Rubian
    Published 2015
    Thesis Book
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  6. 6
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    by Balasubramaniam Tharmiah
    Published 2008
    Thesis Book
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  7. 7
    Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
    by Shahril Azwan Ismail
    Published 2008
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    Thesis Book
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