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  1. 1
    An experimental study of halo effects on service encounter evaluation /
    by Kwok, David
    Published 1995
    Subjects: “...Service industries....”
    Thesis Book
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  2. 2
    Customer satisfaction in the information technology service industry /
    by Tay, Kim Leong
    Published 1993
    Subjects: “...Service industries Malaysia....”
    Thesis Book
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  3. 3
    Customer satisfaction : a study on highway service provider /
    by Mat Sanusi Basri
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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    Thesis Book
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  4. 4
    A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
    by Abdul Haris Abdul Karim
    Published 1996
    Subjects: “...Service industries Malaysia....”
    Thesis Book
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  5. 5
    Expectancy disconfirmation of service delivery by Kota Bharu Municipal Council /
    by Nublah Nurina Nazran
    Published 2017
    Subjects: “...Service industries Malaysia Kelantan Management....”
    Thesis Book
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  6. 6
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Service industries Pahang Information technology Quality control....”
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