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  1. 1
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
    Subjects: “...Manufacturing industries Malaysia Quality control....”
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    Thesis Book
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  2. 2
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Service industries Malaysia Quality control...”
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  3. 3
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Subjects: “...Cellular radio equipment industry Malaysia Quality control....”
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    Thesis Book
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  4. 4
    The impact of benchmarking : a case study of Harris Advanced Technology (M) Sdn. Bhd. /
    by Jayanthi Nadaraju
    Published 1998
    Subjects: “...Semiconductor industry Malaysia Quality control...”
    Thesis Book
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