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  1. 1
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Banks and banking Customer Services Data processing....”
    Thesis Book
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  2. 2
    Human computer interaction approach in customer relationship management based on supplier perspective /
    by Norhaily Azizan
    Published 2008
    Subjects: “...Customer services Management Software....”
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    Thesis Book
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