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  1. 81
    Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
    by Wong, Kee Mun
    Published 2006
    Subjects: “...Consumer satisfaction Malaysia....”
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  2. 82
    Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /
    by Khairul Anuar Mohd Ali
    Published 2002
    Subjects: “...Consumer satisfaction Malaysia....”
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  3. 83
    Expectancy disconfirmation of service delivery by Kota Bharu Municipal Council /
    by Nublah Nurina Nazran
    Published 2017
    Subjects: “...Consumer satisfaction Malaysia Kelantan....”
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  4. 84
    Impact of organization culture on customer satisfaction : a study of practioners in public relations and corporate communication industry in Malaysia /
    by Sufyan Rashid
    Published 2008
    Subjects: “...Consumer satisfaction Case studies Malaysia 62911...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  5. 85
    Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
    by Mohd Norber Kassim
    Published 2005
    Subjects: “...Consumer satisfaction Selangor Case studies....”
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  6. 86
    Brand perception, locus of control and consumer knowledge as mediators in consumer complaint behaviour /
    by Chan, Choy Ping
    Published 2009
    Subjects: “...Consumer satisfaction Malaysia....”
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  7. 87
    Relationship among service quality, food quality, perceived value, customer satisfaction and behavioural intentions in the Malaysian fast food industry /
    by Seaw, Thiam Chin
    Published 2010
    Subjects: “...Consumer satisfaction Malaysia Psychological aspects....”
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  8. 88
    A cross sectional study on patient satisfaction and its associated factors at the University Malaya Medical Centre primary care clinic /
    by Leow, Hong Tee
    Published 2017
    Subjects: “...Consumer Satisfaction Guidelines....”
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  9. 89
    Customer satisfaction in the Malaysian cellular phone network industry : an exploration study /
    by Lee, Andy Teoh Ean
    Published 1999
    Subjects: “...Consumer satisfaction Malaysia 24846...”
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  10. 90
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Subjects: “...Consumer satisfaction Malaysia Case studies....”
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  11. 91
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
    Subjects: “...Consumer satisfaction Malaysia....”
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  12. 92
    Pencapaian objektif syariah dalam sistem perbankan Islam : kajian di Bank Islam Malaysia /
    Subjects: “...Consumer satisfaction Religious aspects Islam....”
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  13. 93
    Hubungan di antara kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan Perbadanan Perpustakaan Awam Terengganu
    Subjects: “...Consumer satisfaction -- Malaysia -- Terengganu...”
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  14. 94
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
    Subjects: “...Consumer satisfaction Malaysia....”
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  15. 95
    On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /
    by Fard, Pooyan Yousefi
    Published 2009
    Subjects: “...Consumer satisfaction Malaysia Case studies....”
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  16. 96
    Web design attributes guideline to reinforce user trust, satisfaction, and loyalty for Malaysian university students /
    by Ranjen Naidu Vasudiven
    Published 2021
    Subjects: “...Consumer satisfaction Malaysia....”
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  17. 97
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Consumer satisfaction Pahang Case studies....”
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  18. 98
    Customer satisfaction with service quality indicators at Pahang National Park /
    by Siti Mashitah Sarif
    Published 2009
    Subjects: “...Consumer satisfaction Pahang Statistical methods....”
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  19. 99
    أثر جودة الخدمة على الربحية ورضا العملاء في المصارف الأردنية :‏ ‏دراسة مقارنة بين بنك الاسكان والبنك الاسلامي الأردني = The effect of service quality on profitability and customers' satisfaction in Jordanian banks : a comparative study between housing bank and Jordan Islamic Ba/‏
    Subjects: “...Consumer satisfaction Jordan...”
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  20. 100
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
    Subjects: “...Consumer satisfaction Malaysia Evaluation....”
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