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  1. 21
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Tenaga Nasional Bhd. Customer services....”
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  2. 22
    A management's perspective in the implementation of client's charter to improve productivity in the Ministry of Health /
    by Leow, Ban Choo
    Published 1998
    Subjects: “...Malaysia. Kementerian Kesihatan Customer services....”
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  3. 23
    Service quality in Malaysian public and private hospitals : the perspective of outpatients /
    by Komathy Saminathan
    Published 2017
    Subjects: “...Customer services Malaysia Management....”
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  4. 24
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
    Subjects: “...Cell phone services industry Customer services Pakistan 25468...”
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  5. 25
    A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
    by Chow, Sweet Fun
    Published 2010
    Subjects: “...Restaurants Customer services Malaysia....”
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  6. 26
    Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
    by Wong, Kee Mun
    Published 2006
    Subjects: “...Airlines Customer services Malaysia....”
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  7. 27
    Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
    by Sim, Chin Ming
    Published 2008
    Subjects: “...Customer services Malaysia Marketing Management....”
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  8. 28
    Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
    by Mohd Norber Kassim
    Published 2005
    Subjects: “...Lembaga Urusan dan Tabung Haji (Selangor) Customer services....”
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  9. 29
    Customer service in retailing : a case study of an oil company /
    by Tan, Kay Chia
    Published 1993
    Subjects: “...Service stations Singapore Customer services....”
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  10. 30
    Relationship marketing in corporate banking : a case study /
    by Tambe, Himanshu
    Published 1993
    Subjects: “...Banks and banking Singapore Customer services....”
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  11. 31
    A study of customer services in the container haulage industry /
    by Yap, Leng Kuen
    Published 1993
    Subjects: “...Customer services Malaysia....”
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  12. 32
    Patronage criteria for bank depository products : a survey on Singapore depositors /
    by Wong, Tsui Pin
    Published 1995
    Subjects: “...Banks and banking Singapore Customer services....”
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  13. 33
    Tourist satisfaction factors of casual dining restaurants in Kuala Lumpur, Malaysia : examining the gap between tourists', expectations and perceptions /
    by Hadian, Golnaz
    Published 2010
    Subjects: “...Restaurants Customer services Malaysia....”
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  14. 34
    Debit card as a means of payment in Malaysia /
    by Mohd Amifarez Hamidun
    Published 2012
    Subjects: “...Banks and banking Customer services....”
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  15. 35
    A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
    by Wilson, Robyn E.
    Published 2001
    Subjects: “...Customer services Quality control....”
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  16. 36
    Selection criteria and product holding of Malaysia working in Klang Valley who practices multiple banking /
    by Yeoh, Ai Leen
    Published 2007
    Subjects: “...Banks and banking Customer services Malaysia....”
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  17. 37
    Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
    by Hamdan Abdul Hamid
    Published 2007
    Subjects: “...Banks and banking Malaysia Customer services....”
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  18. 38
    The viability of energy dispensing system in Malaysia /
    by Izham Hashim
    Published 1996
    Subjects: “...Electric utilities Malaysia Customer services....”
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  19. 39
    The effect of a market orientation on business performance in the Indonesian lodging sector /
    by Karjantoro, Handoko
    Published 2001
    Subjects: “...Customer services...”
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  20. 40
    Service performance of Yamaha Motor exclusive retails in Malaysia /
    by Cheong, Kok Loong
    Published 2009
    Subjects: “...Retail trade Customer services Malaysia....”
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