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  1. 41
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Subjects: “...Banks and banking Singapore Customer services Quality control....”
    Thesis Book
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  2. 42
    al-Rahn dalam perundangan Islam dan perlaksanaannya di Bank Rakyat /
    by Zurina Abdul Khalid
    Published 1995
    Subjects: “...Bank Kerjasama Rakyat Malaysia Berhad Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  3. 43
    Time-based consideration in customer-vendor modelling /
    by Choo, Adrian Souw Chin
    Published 1997
    Subjects: “...Customer services Management...”
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  4. 44
    English language needs of help desk personnel in the electronics industries /
    by Ng, Swee Ging
    Published 2006
    Subjects: “...Electronic industries Customer services Management....”
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  5. 45
    Service quality and travel motivation among health tourists in island hospital, Penang /
    by Oon, Kim Ping
    Published 2006
    Subjects: “...Medical tourism Customer services Pulau Pinang....”
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  6. 46
    Proposal for setting up integrated service desk for information technology (IT) division of a prominent insurance and takaful company in Malaysia /
    by Mohamad Azman Soaed
    Published 2008
    Subjects: “...Insurance companies Customer services Malaysia....”
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  7. 47
    Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
    by Tee, Yee Hsia
    Published 2009
    Subjects: “...Clothing trade Customer services Malaysia....”
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  8. 48
    Customer satisfaction with service quality indicators at Pahang National Park /
    by Siti Mashitah Sarif
    Published 2009
    Subjects: “...National parks and reserves Customer services Pahang Quality control....”
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  9. 49
    A study of pharmacy customers' profiles and preferences in an urban area /
    by Yoon, Hin Siang
    Published 1996
    Subjects: “...Pharmaceutical industry Malaysia Customer services...”
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  10. 50
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Subjects: “...Customer services Malaysia Quality control....”
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  11. 51
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
    Subjects: “...Customer services Malaysia Quality control....”
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  12. 52
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
    Subjects: “...Financial services industry Customer services Malaysia....”
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  13. 53
    Pelaporan sosial korporat : kajian ke atas Laporan Tahunan 1990-1998 bagi industri perladangan, produk pengguna dan produk perindustrian /
    by Hamezah Md. Nor
    Published 2000
    Subjects: “...Customer services Malaysia...”
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  14. 54
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia...”
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  15. 55
    The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university /
    by Khoo, Yen Ting
    Published 2012
    Subjects: “...Customer services....”
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  16. 56
    Customer satisfaction in Malaysian healthcare sector /
    by Josemoney J. James
    Published 2012
    Subjects: “...Medical care Malaysia Customer services....”
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  17. 57
    From online perceived value to e-loyalty : a study of Malaysian low cost carriers /
    by Lim, Pey Chyi
    Published 2010
    Subjects: “...Airlines Customer services Malaysia Automation....”
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  18. 58
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
    Subjects: “...United Malayan Banking Corporation Berhad Customer services Quality control...”
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  19. 59
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
    Subjects: “...Customer services Malaysia Quality control....”
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  20. 60
    Retail banking market : Singapore scenario /
    by Chia, Wilson Yew Hock
    Published 1989
    Subjects: “...Banks and banking Singapore Customer services....”
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