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The impact of service delivery process on customer satisfaction and loyalty
by
Sumaiah Muhamad
“
... The study also focuses on the
demographic
characteristics, travel behaviour and the purpose of travel...
”
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Institution
Universiti Malaysia Terengganu
1
Collection
UMT Repository System
Author
Sumaiah Muhamad
1
Granting Institution
Fakulti Pengurusan Ekonomi
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Language
English
1
Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group
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