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  1. 1
    Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
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  2. 2
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
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  3. 3
    A study on the need for a new TNB consumers service center in Cheras/Balakong area /
    by Azman Mohd
    Published 1996
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  4. 4
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
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  5. 5
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
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  6. 6
    A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
    by Abdul Haris Abdul Karim
    Published 1996
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  7. 7
    Startup of an engineering services company : managing the first year /
    by Arrifian Harmain
    Published 1996
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  8. 8
    A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
    by Chow, Sweet Fun
    Published 2010
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  9. 9
    Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
    by Ong, Khian Sin
    Published 2009
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  10. 10
    Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. /
    by Kuah, Kim Peng
    Published 1998
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  11. 11
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
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  12. 12
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
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  13. 13
    Customer satisfaction : a study of admixtures buyers /
    by Foo, Kian Chai
    Published 2000
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  14. 14
    Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
    by Radduan Yusof
    Published 2003
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  15. 15
    Customers satisfaction and loyalty for mobile service providers /
    by Hassan, Kamaludin Dahir
    Published 2007
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  16. 16
    Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary education industry /
    by Chin, Kar Lian
    Published 2006
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  17. 17
    Does service quality and customer satisfaction lead to positive behavioral intentions of customers? : an application in children's private supplementary education industry /
    by Ng, Mun Ting
    Published 2006
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  18. 18
    Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
    by Wong, Kee Mun
    Published 2006
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  19. 19
    Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
    by Hamdan Abdul Hamid
    Published 2007
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  20. 20
    Customer satisfaction : a study on highway service provider /
    by Mat Sanusi Basri
    Published 2008
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