Quality control Customer services 16 Total quality management 15 Management 11 Consumer satisfaction 9 Case studies 8 Evaluation 7 Quality assurance 7 Dissertations 6 Dissertations, Academic 6 ISO 9000 Series Standards 6 Administration 5 Construction industry 5 Hospitals 5 Service industries 5 Manufactures 4 Manufacturing industries 4 Psychological aspects 4 Standards 4 Banks and banking 3 Civil service 3 Consumers' preferences 3 Drinking water 3 Education, Higher 3 Health services administration 3 Organizational change 3 Private universities and colleges 3 Project management 3 Research 3 Academic libraries 2