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  1. 1
    The influence of service quality and consumption emotions on consumer retention in airline industry /
    by Mosleh, Anhar Abdulmalek Omar
    Published 2016
    Subjects: “...Airlines Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  2. 2
    Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
    by Rizwana, Shoukat
    Published 2004
    Subjects: “...Telephone companies Customer services Malaysia 116810...”
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  3. 3
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
    Subjects: “...Customer services Information technology...”
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  4. 4
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    by Murugan, Maran
    Published 2004
    Subjects: “...Customer services 12564...”
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  5. 5
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
    Subjects: “...Cell phone services industry Customer services Pakistan 25468...”
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  6. 6
    al-Rahn dalam perundangan Islam dan perlaksanaannya di Bank Rakyat /
    by Zurina Abdul Khalid
    Published 1995
    Subjects: “...Bank Kerjasama Rakyat Malaysia Berhad Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  7. 7
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia...”
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  8. 8
    Impact of chatbot service quality on satisfaction and loyalty of bank customers /
    Subjects: “...18645 Banks and banking Customer services Malaysia...”
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  9. 9
    Quality of Service (QoS)-based management of preempted traffic in MPLS networks /
    by Maliha, Ayman Fayez Mahmoud
    Published 2002
    Subjects: “...Telecommunication Customer services 121576...”
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  10. 10
    The influence of service quality on customer satisfaction towards international students of Islamic universities in Malaysia /
    by Diallo, Fatoumata Binta
    Published 2021
    Subjects: “...Customer services Quality control 18964...”
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