“...This case study focuses on the hotel industry, and is divided into two parts: the case writing...”

“...The purpose of this study is to look into the Customer Satisfaction in Five-Star Hotels in Malaysia....”

“...Hotel industry is one of the largest industries in service sector that contributed to the growth...”

“... land Berhad's - Hotels and Resorts positioning that would allow it to adapt to the momentum of growth...”

“...This study is conducted to understand international business travelers' expectation from the hotel...”

“...In hotels it is difficult to prognosticate the future needs and expectations of customers...”

“...This study sought to develop the knowledge of the consumer behavior in the green hotel context...”

“... Systems among international hotels in Klang Valley. The results of review literatures stated...”

“... Systems among international hotels in Klang Valley. The results of review literatures stated...”

“... in Shangri-La Hotels and Resorts and its relationship towards employees' turnover intention. The secondary...”

“.... However, the hospitality industry is highly competitive especailly with the opening of more hotels...”

“... hotels in Kuala Lumpur and the reservation staff of the hotels. Transformational, transactional...”

“... and their relationship in Malaysian hospitality industry. The research scope is limited to 4 and 5 star hotels in Kuala...”

“...-Finance, Online Hotel Reservation System and Telemedicine System. Hence the objectives of this study...”

“... that competency-based approaches have had on students' assessment on the impact of hotel-related...”

“..., shopping expenses, entertainment expenses and hotel occupancy by locality....”

“... of hotel web sites, a crucial point of debate among researchers and an assumption that is inconclusive...”

“... sectors, which include tourism, hotel, and recreational services. Based on the economy in Malaysia...”