Case studies Management Information technology 6 Organizational change 5 Consumer satisfaction 3 Customer loyalty 3 Customer relations 3 Management information systems 3 Planning 3 Power-plants 3 Total quality management 3 Banks and banking 2 Construction industry 2 Customer services 2 Data processing 2 Education, Higher 2 Evaluation 2 Information resources management 2 International business enterprises 2 Organizational effectiveness 2 Pharmaceutical industry 2 Private universities and colleges 2 Project management 2 Quality control 2 Research 2 Activity-based costing 1 Airports 1 Attitudes 1 Benchmarking (Management) 1 Business enterprises 1