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  1. 1
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
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  2. 2
    A case study on how total quality management can be introduced in local manufacturing company via ISO 9002 /
    by Yew, Young Siang
    Published 1996
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  3. 3
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
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  4. 4
    Corporate governance of Tenaga Nasional Berhad of Malaysia /
    by Ahmad Rashdi Ja'afar
    Published 1996
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  5. 5
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
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  6. 6
    The impact of benchmarking : a case study of Harris Advanced Technology (M) Sdn. Bhd. /
    by Jayanthi Nadaraju
    Published 1998
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  7. 7
    Quality management in the public sector : an empirical survey on the Ministry of Health hospitals in Peninsular Malaysia /
    by Noor Hazilah Abd. Manaf
    Published 2003
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  8. 8
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
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